Internet Provider Comparison Checklist
Use this checklist when comparing internet providers to ensure you're making an apples-to-apples comparison.
- Actual speed, not advertised speed — "Up to 1 Gbps" means the maximum. Ask for typical speeds.
- Upload speed — Often much slower than download on cable connections. Critical for video calls and uploads.
- Data caps — Does the plan include unlimited data? What's the overage charge if you exceed the cap?
- Contract length — Month-to-month or annual? What's the early termination fee?
- Promotional pricing — What's the price after the promotional period ends?
- Equipment fees — Monthly modem/router rental fee? Or can you use your own equipment?
- Installation cost — Is professional installation required? What does it cost?
- Reliability — Check outage reports and customer reviews for your specific area.
- Customer service — Check JD Power scores and online reviews for support quality.
- Bundle options — Is adding TV or phone service cheaper than your current setup?